Emergency Financial Navigator

PIH Health; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

PIH Health seeks an Emergency Financial Representative to ensure reimbursement from patients and responsible parties, guiding patients through eligibility and benefits. The role emphasizes upfront POS collections and establishing financial arrangements to secure accounts and reduce bad debt.

The individual will help patients access programs like Medi-Cal and Hospital Presumptive Eligibility, performing registration and financial counseling with KPIs in focus, while supporting discharge processes

Qualifications

• Explain insurance coverage and eligibility to patients.
• Assist in registering patients and gathering required information.
• Support upfront POS collections to minimize bad debt.
• Maintain focus on performance indicators and efficient ED discharge/payment processing.

Responsibilities

• Determine patient eligibility and benefits for reimbursement.
• Assist patients in understanding health care coverage and proposed payment options.
• Help patients access programs such as Medi-Cal and Hospital Presumptive Eligibility when applicable.
• Complete required training and certification to support eligibility and financial counseling.

Skills

Financial counseling

Registration

Bad debt prevention

KPI driven

Job description

PIH Health seeks an Emergency Financial Representative to ensure reimbursement from patients and responsible parties, guiding patients through eligibility and benefits. The role emphasizes upfront POS collections and establishing financial arrangements to secure accounts and reduce bad debt.

The individual will help patients access programs like Medi-Cal and Hospital Presumptive Eligibility, performing registration and financial counseling with KPIs in focus, while supporting discharge processes