Emergency Financial Representative, PT Evenings

PIH Health; Whittier (CA); On-site; USD 31,684 - 48,160; Full time

Job summary

PIH Health is seeking an Emergency Financial Representative in Whittier, CA to secure reimbursement, explain insurance coverage, and arrange payment plans at the point of registration. The role emphasizes compliant cash handling, ED discharge coordination, and helping patients access programs like Medi-Cal and Uncompensated Care.

Responsibilities include processing payments, verifying benefits, and ensuring timely completion of forms to expedite hospital presumptive eligibility where applicable.

Qualifications

• High school diploma or equivalent is required; finance education is a plus.
• Experience in front-office/medical billing or hospital registration is preferred.
• Experience with insurance verification and medical billing is preferred.
• EMTALA knowledge or willingness to learn is preferred.

Responsibilities

• Ensure reimbursement to PIH Health from patients or responsible parties.
• Assist patients in understanding insurance coverage and determine eligibility/benefits.
• Perform up-front POS collections and set up financial arrangements to avoid bad debt.
• Assist patients in accessing Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility.
• Gather and complete forms to expedite approvals before discharge from ED.

Skills

Customer billing

POS collections

Insurance verification

EMTALA knowledge

Attention to detail

Communication skills

English proficiency

Payment arrangements

Multitasking

Bilingual

Education

High school diploma

Tools

EPIC EHR

MS Office

Job description

The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage by determining eligibility, benefits and utilization requirements. The Emergency Financial Representative is responsible for up-front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. The Emergency Financial Representative when appropriate assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. Emergency Financial Representative will focus on individual performance in registration and financial counseling, Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. The Emergency Financial Representative’s interaction with patients will only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. Graceful, empathetic and respectful customer service shall be maintained at all times. Non-Violent Crisis Intervention (NCI) Certification within 3 months of hire date is required.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrates a clear understanding of PIH Health mission and values
• Ability to work directly with the insurance company, healthcare provider, and patients
• Ability to generate revenue with POS collections, establishing payment arrangements, along with collecting on all Self-Pay and/or high liability accounts at the point of registration.
• EMTALA knowledge and experience
• Demonstrates attention to detail and follow up process
• Demonstrates ability to communicate effectively and tactfully with patients, healthcare providers and insurance companies
• Excellent English reading, comprehension and written skills to include spelling skills and penmanship
• Excellent Mathematical skills; ability to calculate copay or percentage of financial estimate amount due and/or establish payment arrangements accurately.
• Ability to follow directions as outlined in policies or given by supervisor
• Strong computer skills to include typing 45+ wpm minimum and in MS office programs
• Excellent organizational skills
• Ability to exercise independent judgment at times of need and emergency situations
• Bilingual preferred
• Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations
• Ability to multi-task in a fast and high pressure environment
• Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPPA Security and Privacy Rules

Required Experience

• High school graduate required or equivalent, prefer evidence of continuing education in Finance, Accounting or Business Administration
• Minimum of two year experience in front office/medical billing and/or current hospital registration/admitting is preferred
• Minimum of two year experience in insurance verification and/or medical/hospital billing is preferred
• EPIC EHR experience is preferred

Address

12401 Washington Blvd.

Salary

23.00-34.96

Shift

Evening

Zip Code

90602