Emergency Financial Representative, FT Days

PIH Health Hospital; Whittier (CA); On-site; USD 29,000 - 47,000; Full time

Job summary

PIH Health Hospital in California is seeking an Emergency Financial Representative to secure reimbursement, explain insurance options, and arrange patient payment plans at the point of ED registration. The role focuses on insurance eligibility, upfront collections, and guiding patients to applicable financial assistance programs.

Responsibilities include completing necessary forms, enhancing patient registration accuracy, and maintaining HIPAA-compliant privacy while supporting revenue through

Qualifications

• Front office/medical billing experience preferred.
• Insurance verification experience preferred.
• EMTALA knowledge or experience advantageous.

Responsibilities

• Assist patients with insurance coverage eligibility and benefits.
• Secure upfront POS collections and arrange payment plans.
• Help patients access Medi-Cal, Uncompensated Care, or Hospital Presumptive Eligibility.
• Register patients accurately and complete forms before discharge from ED.

Skills

POS collections

Financial counseling

Emergency department interaction

Bilingual preferred

MS Office

Typing 45 wpm

Excellent communication

Education

High School Diploma or GED

Tools

EPIC EHR

MS Office

Job description

The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage
by determining eligibility, benefits, and utilization requirements. Responsible for up-front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to
avoid bad debt. When appropriate assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. Emergency Financial Representative will focus on individual
performance in registration and financial counseling, Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. Will continue
to enhance their registration, and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. Interaction with patients will
only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the
comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrates a clear understanding of PIH Health mission and values
• Ability to work directly with the insurance company, healthcare provider, and patients
• Ability to generate revenue with POS collections, establishing payment arrangements, along with collecting on all Self-Pay and/or high liability accounts at the point of registration.
• EMTALA knowledge and experience
• Demonstrates attention to detail and follow up process
• Demonstrates ability to communicate effectively and tactfully with patients, healthcare providers and insurance companies
• Excellent English reading, comprehension and written skills to include spelling skills and penmanship
• Excellent Mathematical skills; ability to calculate copay or percentage of financial estimate amount due and/or establish payment arrangements accurately.
• Ability to follow directions as outlined in policies or given by supervisor
• Strong computer skills to include typing 45+ wpm minimum and in MS office programs
• Excellent organizational skills
• Ability to exercise independent judgment at times of need and emergency situations
• Bilingual preferred
• Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations
• Ability to multi-task in a fast and high pressure environment
• Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPPA Security and Privacy Rules

Required Experience

• High School Diploma or GED Required
• 2 years experience in front office/medical billing and/or current hospital registration/admitting preferred
• 2 years experience in insurance verification and/or medical/hospital billing preferred
• EPIC EHR experience preferred

Address
12401 Washington Blvd.
Salary
21.00-33.78
Shift
Days
Zip Code
90602