Emergency Financial Representative, PT Evenings

PIH Health Hospital; Whittier (CA); On-site; USD 31,684 - 48,160; Full time

Job summary

PIH Health Hospital is seeking an Emergency Financial Representative to secure upfront POS collections and help patients understand insurance coverage. The role involves setting up financial arrangements and guiding eligible patients to programs such as Medi-Cal and Uncompensated Care.

Responsibilities include completing forms before discharge, improving registration accuracy, and adhering to HIPAA privacy rules. NCI certification within 3 months is required.

Qualifications

• High school graduate; continuing education in finance/administration preferred.
• Two years’ experience in front office/medical billing or hospital registration/admitting preferred.
• Experience in insurance verification and/or medical billing preferred.
• EPIC EHR experience is preferred.

Responsibilities

• Assist patients with understanding insurance coverage and eligibility.
• Perform up-front POS collections and establish reasonable payment arrangements.
• Identify and assist patients with programs like Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility.
• Ensure registration and financial counseling tasks are completed before discharge from the Emergency department.

Skills

Insurance verification

POS collections

Customer service

Communication

HIPAA privacy

MS Office

EMTALA knowledge

Bilingual (preferred)

Education

High school diploma

Finance/Accounting/Business studies

Tools

EPIC EHR

MS Office Suite

Job description

The Emergency Financial Representative is responsible for ensuring reimbursement to PIH Health from patients or other responsible parties along with assisting patients in understanding their health care insurance coverage by determining eligibility, benefits and utilization requirements. The Emergency Financial Representative is responsible for up-front POS collections, along with financially securing patients accounts by setting up appropriate financial arrangements with patients to avoid bad debt. The Emergency Financial Representative when appropriate assists patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility. Emergency Financial Representative will focus on individual performance in registration and financial counseling, Key Performance Indicators and expediting approvals by gathering and completing forms before the patient is discharged from the Emergency department. Emergency Financial Representative will continue to enhance their registration and the fundamental financial knowledge and skill set required and expected of this role, which is inclusive of the diverse financial programs offered at PIH Health. The Emergency Financial Representative’s interaction with patients will only transpire after a medical screening exam has been performed. All patients are seen regardless of their insurance coverage or their ability to pay. The Emergency Financial Representative will complete the comprehensive training program and certification as required to facilitate eligibility for Hospital Presumptive Eligibility qualifications when necessary. Graceful, empathetic and respectful customer service shall be maintained at all times. Non-Violent Crisis Intervention (NCI) Certification within 3 months of hire date is required.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Demonstrates a clear understanding of PIH Health mission and values
• Ability to work directly with the insurance company, healthcare provider, and patients
• Ability to generate revenue with POS collections, establishing payment arrangements, along with collecting on all Self-Pay and/or high liability accounts at the point of registration.
• EMTALA knowledge and experience
• Demonstrates attention to detail and follow up process
• Demonstrates ability to communicate effectively and tactfully with patients, healthcare providers and insurance companies
• Excellent English reading, comprehension and written skills to include spelling skills and penmanship
• Excellent Mathematical skills; ability to calculate copay or percentage of financial estimate amount due and/or establish payment arrangements accurately.
• Ability to follow directions as outlined in policies or given by supervisor
• Strong computer skills to include typing 45+ wpm minimum and in MS office programs
• Excellent organizational skills
• Ability to exercise independent judgment at times of need and emergency situations
• Bilingual preferred
• Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations
• Ability to multi-task in a fast and high pressure environment
• Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPPA Security and Privacy Rules

Required Experience

• High school graduate required or equivalent, prefer evidence of continuing education in Finance, Accounting or Business Administration
• Minimum of two year experience in front office/medical billing and/or current hospital registration/admitting is preferred
• Minimum of two year experience in insurance verification and/or medical/hospital billing is preferred
• EPIC EHR experience is preferred

Address
12401 Washington Blvd.
Salary
23.00-34.96
Shift
Evening
Zip Code
90602