Emergency Communications Trainee — Start Your 911 Career

Emergency Telecommunicator Services; Brookline (MA); On-site; USD 36,000 - 46,000; Full time

Job summary

Emergency Telecommunicator Services seeks Dispatcher Trainee opportunities in Brookline, MA. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations under supervision.

Training may include classroom instruction, simulations, and supervised console work, with shifts possibly including nights, weekends, holidays, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required for trainee positions.
• Trainees should have basic computer skills, clear communication abilities, and accurate typing; willingness to receive feedback is important.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing

Clear communication

Customer service

Basic computer skills

Education

High school diploma or equivalent

Tools

CAD systems

Radio procedures

Job description

Emergency Telecommunicator Services seeks Dispatcher Trainee opportunities in Brookline, MA. Trainees learn to receive calls, document incidents, operate communications systems, and support emergency response operations under supervision.

Training may include classroom instruction, simulations, and supervised console work, with shifts possibly including nights, weekends, holidays, and overtime.