Dispatcher Trainee, Telecommunicator Trainee - Competitive Public Safety Pay

Emergency Telecommunicator Services; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in East Boston invites applicants for Dispatcher Trainee / Telecommunicator Trainee roles. Trainees receive classroom and on‑the‑floor instruction to learn call-taking, documentation, radio procedures, and incident coordination.

Opportunities progress with demonstrated skills, certifications, and employer standards. Training may include nights, weekends, and overtime as schedules require. Basic computer and typing abilities are helpful for success.

Qualifications

• High school diploma or equivalent required; trainees with no dispatch experience welcome.
• Basic computer, typing, and communication skills preferred.
• Check vacancy for any required tests or scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Gather incident details and confirm locations accurately.
• Develop typing and CAD-dispatch skills for incident documentation.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and monitor unit status.
• Work under supervision and complete assessments and milestones.

Skills

Typing

Communication

Multitasking

Computer skills

Education

High school diploma

Tools

CAD software

Job description

Dispatcher Trainee / Telecommunicator Trainee Opportunities in East Boston

Dispatcher Trainee and Telecommunicator Trainee positions provide a structured introduction to emergency communications work. Under the direction of qualified instructors and training personnel, trainees learn how to receive calls, document incidents, operate communications systems, and support emergency response operations.

Responsibilities increase as required skills are demonstrated. Independent assignments generally depend on successful completion of training, applicable certifications, and the employer's performance standards.

Position Details

• Duty Location: {airport_name}, East Boston, MA
• Employer: The hiring public safety or communications agency identified in the official vacancy
• Pay: {salary_min}-{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Training may combine classroom instruction, simulations, and supervised console assignments. Training schedules and later operational shifts may include nights, weekends, holidays, and overtime.

What You May Do

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.

Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback. Customer service or telephone-based experience may be useful. Check the vacancy for required assessments and minimum scores.

General Conditions of Employment

• Meet the agency's minimum age and employment eligibility requirements
• Successfully complete required background screening and hiring assessments
• Complete additional pre-employment evaluations when specified
• Attend required training and meet attendance standards
• Achieve required competencies and certifications within established deadlines
• Meet probationary requirements and operational performance standards

Work Environment and Physical Requirements

• Trainees may work in classrooms and active communications centers using headsets, keyboards, and multiple displays.
• Supervised duties may include exposure to distressing calls.
• The official vacancy describes essential functions, training expectations, and accommodation procedures.

Benefits

• Eligible trainees may receive insurance coverage, retirement benefits, paid leave, and employer-provided training. Confirm trainee pay, benefits eligibility, and any advancement conditions in the official announcement. Completion of training does not automatically guarantee promotion unless the employer states otherwise.

Prepare for the Dispatcher Trainee Hiring Process

Entry-level hiring-process guidance

• Typing, listening, memory, and multitasking practice
• Resume and application support
• Interview-preparation resources
• Job-search tools and candidate support

Start preparing for Dispatcher Trainee / Telecommunicator Trainee opportunities in East Boston.