Emergency Dispatcher & Telecommunicator Trainee

911 Emergency Communications; Hawaii; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Papaaloa, HI. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Positions emphasize structured training; emphasis on confidentiality, security, and professional conduct is expected. Training may involve classroom instruction, simulations, and supervised console work with possible night and weekend shifts.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma or equivalent

Tools

Computer-aided dispatch

Job description

911 Emergency Communications is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Papaaloa, HI. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under supervision.

Positions emphasize structured training; emphasis on confidentiality, security, and professional conduct is expected. Training may involve classroom instruction, simulations, and supervised console work with possible night and weekend shifts.