911 Emergency Dispatcher — Calm, Rapid Response Pro

911 Emergency Communications; Mechanicsville (VA); On-site; USD 40,000 - 60,000; Part time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

911 Emergency Communications seeks a dispatcher in Mechanicsville, VA to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources using agency procedures.

The role requires calm communication, precise information relay, and the ability to monitor multiple systems while maintaining records and confidentiality. Overtime and varied shifts may apply depending on assignment.

Qualifications

• High school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants or require previous emergency communications experience or current certifications.
• Ability to type accurately and communicate clearly under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills under pressure

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Job description

911 Emergency Communications seeks a dispatcher in Mechanicsville, VA to connect callers with public safety responders. You will handle emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources using agency procedures.

The role requires calm communication, precise information relay, and the ability to monitor multiple systems while maintaining records and confidentiality. Overtime and varied shifts may apply depending on assignment.