Emergency Dispatcher: Calm, Quick-Response 911 Operator

County Emergency Communications; Brazoria (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in Brazoria, TX seeks 911 Emergency Dispatchers who connect callers with public safety responders. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma

Job description

County Emergency Communications in Brazoria, TX seeks 911 Emergency Dispatchers who connect callers with public safety responders. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate typing, active listening, and the ability to manage multiple systems.