911 Emergency Dispatcher: Calm, Precise 24/7 Response

County Emergency Communications; Bonham (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Training opportunities

Shift differentials

Overtime opportunities

Job summary

County Emergency Communications in Bonham, TX is seeking an experienced 911 Emergency Dispatcher to connect callers with police, fire, or emergency medical resources. You will gather information, verify locations, and coordinate responses using multiple screens and radios.

The role requires calm communication, strong typing, and the ability to manage simultaneous priorities. Training and certifications may be required, with potential overnight or weekend shifts depending on the assignment.

Qualifications

• High school diploma or GED required.
• Entry-level applicants may be recruited.
• Testing scores, experience, and training deadlines are determined by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Bonham, TX is seeking an experienced 911 Emergency Dispatcher to connect callers with police, fire, or emergency medical resources. You will gather information, verify locations, and coordinate responses using multiple screens and radios.

The role requires calm communication, strong typing, and the ability to manage simultaneous priorities. Training and certifications may be required, with potential overnight or weekend shifts depending on the assignment.