24/7 911 Dispatcher — Calm, Critical Response Hero

Emergency Telecommunicator Services; Stratton (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Stratton, CO seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. You will confirm locations, manage multiple systems, and relay information accurately under pressure.

This role requires calm communication, attention to detail, and adherence to agency procedures. The position may involve overnight shifts, overtime, and varied schedules depending on the agency.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Typing speed and accuracy, active listening, clear speech are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD and dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

Emergency Telecommunicator Services in Stratton, CO seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. You will confirm locations, manage multiple systems, and relay information accurately under pressure.

This role requires calm communication, attention to detail, and adherence to agency procedures. The position may involve overnight shifts, overtime, and varied schedules depending on the agency.