Emergency Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Town of Cairo (NY); On-site; USD 40,000 - 66,000; Full time

Job summary

911 Emergency Communications in Cairo, NY is seeking qualified dispatchers to serve in the public safety communications center. You will connect callers with police, fire, and EMS, gather critical details, and coordinate responders according to agency procedures.

The role requires calm, clear speech, quick decision-making, and proficiency with multiple computer systems in a fast-paced environment. A high school diploma is commonly required, with overnight and weekend shifts possible depending on

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Information organization under press.

Education

High School Diploma or GED

Job description

911 Emergency Communications in Cairo, NY is seeking qualified dispatchers to serve in the public safety communications center. You will connect callers with police, fire, and EMS, gather critical details, and coordinate responders according to agency procedures.

The role requires calm, clear speech, quick decision-making, and proficiency with multiple computer systems in a fast-paced environment. A high school diploma is commonly required, with overnight and weekend shifts possible depending on