911 Emergency Dispatcher — Calm, Critical-Role Communicator

Emergency Telecommunicator Services; North Greece (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services seeks an Emergency Dispatcher for our North Greece, NY operations. You will handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, and medical teams using dispatch systems.

The role requires calm communication, accuracy, and the ability to manage multiple systems. Applicants should have a high school diploma or equivalent, with skills in typing, active listening, clear speech, and basic computer use.

Qualifications

• High school diploma or recognized equivalency; some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as needed.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Emergency Telecommunicator Services seeks an Emergency Dispatcher for our North Greece, NY operations. You will handle emergency and nonemergency calls, verify locations, and coordinate with police, fire, and medical teams using dispatch systems.

The role requires calm communication, accuracy, and the ability to manage multiple systems. Applicants should have a high school diploma or equivalent, with skills in typing, active listening, clear speech, and basic computer use.