Emergency Dispatcher - Calm, Critical Impact & Overtime

Emergency Telecommunicator Services; Birdsboro (Berks County); On-site; USD 40,000 - 70,000; Full time

Job summary

Emergency Telecommunicator Services seeks qualified 911 emergency dispatchers for Birdsboro, PA. Responsibilities include answering emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Ideal candidates maintain calm communication under pressure, handle multiple systems, and document incident details accurately. Opportunities may involve overnight or weekend shifts with overtime as required.

Qualifications

• High school diploma or equivalent required.
• Entry-level possible; some agencies require experience or certifications.
• Typing, listening, clear speech and basic computer proficiency expected.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when on radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and safeguard confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Tools

CAD software

Job description

Emergency Telecommunicator Services seeks qualified 911 emergency dispatchers for Birdsboro, PA. Responsibilities include answering emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Ideal candidates maintain calm communication under pressure, handle multiple systems, and document incident details accurately. Opportunities may involve overnight or weekend shifts with overtime as required.