Emergency Dispatcher: Calm, Critical Help

911 Emergency Communications; Coffee Springs (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Job summary

911 Emergency Communications in Coffee Springs, AL, is seeking a dispatcher to connect callers with public safety responders. You may handle emergency and nonemergency calls, confirm details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, precise documentation, and the ability to manage multiple systems. Training and onboarding vary by agency and position; overtime and shift rotations may apply.

Qualifications

• High school diploma or GED required; some agencies may value prior experience or certifications.
• Typing speed and accuracy are helpful.
• Ability to work under pressure and follow procedures precisely.
• Testing scores, experience, and training deadlines are set by the announcing agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer‑aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High School Diploma or GED

Job description

911 Emergency Communications in Coffee Springs, AL, is seeking a dispatcher to connect callers with public safety responders. You may handle emergency and nonemergency calls, confirm details, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, precise documentation, and the ability to manage multiple systems. Training and onboarding vary by agency and position; overtime and shift rotations may apply.