Emergency Dispatcher: Calm Crisis Communicator

Emergency Telecommunicator Services; Solana Beach (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials/OT

Job summary

Emergency Telecommunicator Services in Solana Beach, CA seeks 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, confirm incident details, and coordinate police, fire, or EMS resources according to procedures.

Position may require overnight shifts, weekends, holidays, and overtime. Candidates should have a high school diploma or equivalent and strong typing, listening, and communication skills.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Certifications may be required depending on the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Organization skills

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Solana Beach, CA seeks 911 Emergency Dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, confirm incident details, and coordinate police, fire, or EMS resources according to procedures.

Position may require overnight shifts, weekends, holidays, and overtime. Candidates should have a high school diploma or equivalent and strong typing, listening, and communication skills.