Emergency Medical Dispatcher - 24/7 Critical Call Center

County Emergency Communications; Soledad (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Soledad, CA seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and access details, and provide protocol-based guidance until responders arrive.

Qualified candidates typically have a high school diploma, CPR certification, and may obtain additional EMS credentials; employment may involve overnight, weekend, and overtime shifts depending on the assignment.

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or GED

Job description

County Emergency Communications in Soledad, CA seeks Emergency Medical Dispatchers to handle urgent medical calls, verify location and access details, and provide protocol-based guidance until responders arrive.

Qualified candidates typically have a high school diploma, CPR certification, and may obtain additional EMS credentials; employment may involve overnight, weekend, and overtime shifts depending on the assignment.