911 Emergency Dispatcher - Critical Response Operator

911 Emergency Communications; Spillville (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Spillville, IA is seeking skilled emergency dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise information gathering, and rapid coordination across multiple systems.

Candidates must demonstrate accurate typing, active listening, and the ability to manage stressful incidents while maintaining thorough incident records. Training and certifications vary by agency and appointment terms.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Testing, experience, and training requirements vary by agency and assignment.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Organize information

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Spillville, IA is seeking skilled emergency dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise information gathering, and rapid coordination across multiple systems.

Candidates must demonstrate accurate typing, active listening, and the ability to manage stressful incidents while maintaining thorough incident records. Training and certifications vary by agency and appointment terms.