Emergency Dispatch Trainee — Start in Public Safety

Emergency Telecommunicator Services; Wood Dale (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services seeks Dispatcher Trainee opportunities in Dale, WI, offering structured training to learn call-taking, incident documentation, and dispatch operations. Trainees work under supervision with potential nights, weekends, and overtime as they progress through certifications and performance milestones.

Ideal candidates have a high school diploma, strong communication, and basic computer skills.

Qualifications

• High school diploma or equivalent required.
• Basic computer skills with accurate typing and clear communication.
• Willingness to receive feedback and learn on the job.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and CAD skills for dispatch.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Customer service experience

Education

High school diploma or equivalent

Tools

CAD (computer-aided dispatch)

Job description

Emergency Telecommunicator Services seeks Dispatcher Trainee opportunities in Dale, WI, offering structured training to learn call-taking, incident documentation, and dispatch operations. Trainees work under supervision with potential nights, weekends, and overtime as they progress through certifications and performance milestones.

Ideal candidates have a high school diploma, strong communication, and basic computer skills.