911 Emergency Dispatcher — Fast-Paced Public Safety Operator

911 Emergency Communications; City of Glens Falls (NY); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training

Job summary

911 Emergency Communications in Glen Falls, NY, is seeking qualified dispatchers to handle emergency and nonemergency calls in a high-pace environment. You will verify locations, contacts, and incident details, assess priorities, and document information in CAD systems.

The role involves dispatching responders, monitoring radio traffic, and giving essential caller instructions. Successful candidates typically have a high school diploma, strong typing, listening, and communication skills, and the

Qualifications

• High school diploma or GED required or similar.
• Accurate typing and strong listening skills are essential.
• Clear speech and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Glen Falls, NY, is seeking qualified dispatchers to handle emergency and nonemergency calls in a high-pace environment. You will verify locations, contacts, and incident details, assess priorities, and document information in CAD systems.

The role involves dispatching responders, monitoring radio traffic, and giving essential caller instructions. Successful candidates typically have a high school diploma, strong typing, listening, and communication skills, and the