Emergency Dispatch Trainee — Start a Career in 911 Ops

Emergency Telecommunicator Services; Glenwood (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Glenwood, AL seeks Dispatcher Trainee to begin a structured program in emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

As training progresses, responsibilities expand with demonstrated skills and certifications, with scheduling potentially including nights, weekends, holidays, and overtime depending on the department’s needs.

Qualifications

• High school diploma or equivalent required.
• No prior dispatch experience required; trainee position.
• Basic computer skills, clear communication, and accurate typing needed.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Confirm locations and gather essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Glenwood, AL seeks Dispatcher Trainee to begin a structured program in emergency communications. Trainees learn how to receive calls, document incidents, operate dispatch systems, and support response operations under supervision.

As training progresses, responsibilities expand with demonstrated skills and certifications, with scheduling potentially including nights, weekends, holidays, and overtime depending on the department’s needs.