Emergency Dispatch Trainee: Learn 911 Call Handling

County Emergency Communications; Shasta Lake (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Shasta, CA offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn essential emergency communications tasks. Trainees receive instruction on call-taking, incident documentation, CAD operation, and radio protocols, with progression based on skills and certifications.

Training may include classroom, simulations, and supervised console work, with schedules that may include nights, weekends, holidays, and overtime as required.

Qualifications

• High school diploma or equivalent required or commonly required.
• Trainee positions for applicants without dispatch experience.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Practice confirming locations and gathering incident details.
• Develop accurate typing and CAD skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Adhere to confidentiality and professional conduct requirements.

Skills

Typing

Communication

Computer literacy

Education

High school diploma

Job description

County Emergency Communications in Shasta, CA offers Dispatcher Trainee and Telecommunicator Trainee opportunities to learn essential emergency communications tasks. Trainees receive instruction on call-taking, incident documentation, CAD operation, and radio protocols, with progression based on skills and certifications.

Training may include classroom, simulations, and supervised console work, with schedules that may include nights, weekends, holidays, and overtime as required.