Emergency Dispatch Specialist – Swing Shift

All-Guard Alarm Systems; Livermore (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

All-Guard Alarm Systems is seeking a Central Station Dispatcher for a Swing Shift in Livermore, CA. This full-time role handles dispatching emergency and non-emergency resources, processes alarms, and maintains incident data across DICE/Immix by SureView/Frontel.

Strong communication, multitasking, and shift flexibility are essential. The position reports to management and requires adherence to procedures, accurate data entry, and courteous, professional interaction with customers and agencies.

Qualifications

• Strong teamwork and communication skills.
• Ability to follow written and verbal instructions.
• Proficient with alarm monitoring software (DICE/Immix/Frontel).
• Flexible to work swing/other shifts and overtime as needed.

Responsibilities

• Dispatch emergency and non-emergency resources promptly.
• Process alarms in priority order per policy.
• Input and monitor incidents in DICE/Immix/Frontel.
• Communicate information clearly to subscribers, agencies, and alarm companies.
• Maintain account data and write clear notes.

Skills

Team player

24-hour time format

Shift work

Read instructions

Follow verbal instructions

Clear communication

Meet deadlines

Problem solving

Multitask

Computer literacy

Tools

DICE

Immix by SureView

Frontel

Job description

All-Guard Alarm Systems is seeking a Central Station Dispatcher for a Swing Shift in Livermore, CA. This full-time role handles dispatching emergency and non-emergency resources, processes alarms, and maintains incident data across DICE/Immix by SureView/Frontel.

Strong communication, multitasking, and shift flexibility are essential. The position reports to management and requires adherence to procedures, accurate data entry, and courteous, professional interaction with customers and agencies.