Day-Shift Emergency Communications Dispatcher

All-Guard Alarm Systems, Inc.; Livermore (CA); In loco; USD 25.000 - 36.000; Part-time

Descrizione del lavoro

All-Guard Alarm Systems, Inc. is seeking a part-time Central Station Dispatcher for day shift (05:30 am – 02:00 pm) in Livermore, CA. You will be the first point of contact for dispatching emergency and non-emergency resources and will manage incident information flow.

Responsibilities include prioritizing alarms, entering incidents in DICE/Immix/Frontel, and communicating with subscribers and agencies. You will also handle account data updates, filing, and provide technical assistance as needed

Competenze

• Minimum qualifications vary by department and location.
• Customer service orientation and teamwork required.
• Ability to follow written and verbal instructions.

Mansioni

• Dispatch emergency and non-emergency resources from multiple sources.
• Process high-priority alarms per policy and guidelines.
• Enter, update, and monitor incidents in DICE/Immix/Frontel.
• Communicate information to subscribers, agencies, and alarm companies.
• Input basic account data and handle temporary changes.
• Maintain filing and scan/account paperwork as needed.
• Use telephone equipment professionally and follow etiquette.
• Assist subscribers with basic technical questions using DICE/Tech Help.
• Present All-Guard/Grand Central Station positively; meet deadlines.

Conoscenze

Team player

Customer service

24h time format

Shift flexibility

Reading instructions

Verbal instructions

Clear communication

Deadline orientation

Problem solving

Multitasking

Computer literacy

Strumenti

DICE alarm monitoring software

Immix by SureView

Frontel

Descrizione del lavoro

All-Guard Alarm Systems, Inc. is seeking a part-time Central Station Dispatcher for day shift (05:30 am – 02:00 pm) in Livermore, CA. You will be the first point of contact for dispatching emergency and non-emergency resources and will manage incident information flow.

Responsibilities include prioritizing alarms, entering incidents in DICE/Immix/Frontel, and communicating with subscribers and agencies. You will also handle account data updates, filing, and provide technical assistance as needed