Day-Shift Central Station Dispatcher - Incident Coordinator

All-Guard Alarm Systems; Livermore (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

All-Guard Alarm Systems in Livermore, CA is seeking a Central Station Dispatcher for the day shift (05:30 am – 02:00 pm). This part-time role serves as the initial contact for dispatching emergency and non-emergency resources and manages incident information flow.

The position requires handling alarm conditions, using DICE/Immix by SureView or Frontel, and communicating clearly with subscribers, agencies, and alarm companies according to policy. Training provided.

Qualifications

• Ability to function as an effective team member.
• Knowledge of and ability to utilize 24-hour time format.
• Ability to work day, swing, graveyard, and rotating shifts, holidays, weekends and overtime as needed.
• Ability to read and follow written instructions.
• Ability to follow verbal instructions.
• Ability to communicate clearly and concisely both verbally and in writing.
• Ability to meet deadlines.
• Ability to solve practical problems and carry out responsibilities with minimum direction.
• Ability to prioritize multitask responsibilities.
• Computer literacy.

Responsibilities

• Receive information from multiple sources requiring dispatch of emergency and/or non-emergency resources.
• Process alarms according to policy with priority handling.
• Enter, update, and monitor incidents via DICE, Immix by SureView or Frontel.
• Communicate information to subscribers, emergency agencies and alarm companies with professional script.
• Input basic accounts into DICE.
• Receive instructions to create new accounts and update data.
• Understand all functions of DICE alarm monitoring software and related tasks.
• Maintain filing or scanning of account paperwork.
• Use phone equipment professionally and transfer calls as needed.
• Assist subscribers with basic technical questions using DICE or Tech Help.

Skills

Team player

24-hour time

Shift flexibility

Clear communication

Problem solving

Multitasking

Computer literacy

Tools

DICE

Immix by SureView

Frontel

Job description

All-Guard Alarm Systems in Livermore, CA is seeking a Central Station Dispatcher for the day shift (05:30 am – 02:00 pm). This part-time role serves as the initial contact for dispatching emergency and non-emergency resources and manages incident information flow.

The position requires handling alarm conditions, using DICE/Immix by SureView or Frontel, and communicating clearly with subscribers, agencies, and alarm companies according to policy. Training provided.