Emergency Dispatch Specialist – Police Communications

Wake Forest University; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Wake Forest University seeks a dispatcher for the Police Communications Center. The role involves operating the radio system, dispatching calls to officers, and coordinating with local and campus emergency services.

The position requires alert decision-making and strict adherence to university and state regulations. Qualified applicants will have a high school diploma or GED with related experience and strong interpersonal, organizational, and multitasking abilities.

Qualifications

• High school diploma or GED with three years related experience or equivalent combination of education and experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Ability to handle sensitive information in a confidential manner.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
• Ability to organize workflow and coordinate activities.
• Must qualify under state law to participate in and become certified in the NC State DCI computer network and other required courses.
• Ability to complete First Aid, CPR and Blood-borne Pathogen Training.
• Ability to utilize hazardous material resources provided by the department.
• Ability to meet the University’s automobile insurance requirements.

Responsibilities

• Operates the department’s radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.
• Responds to emergency situations which may involve contacting local police, fire departments, EMS, rescue squads, and on-campus teams.
• Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible.
• Utilizes DCI computer terminal hardware and data within security regulations.
• Monitors SFI card access system, dispatching appropriate personnel when necessary.
• Maintains necessary liaisons to keep system functional and reports all defects/problems.
• Issues temporary access cards and cancels cards when stolen or lost.
• Monitors fire and burglar alarm systems and takes appropriate actions when necessary.
• Monitors student location records system and keeps information up-to-date.
• Issues bicycle registrations and maintains related paperwork.
• Monitors video cameras and changes tapes as needed.
• Accurately records events and activities during each shift per laws, policies and rules.

Skills

Emergency communications

Radio operation

Microsoft Office

Confidential handling

multitasking

Interpersonal skills

Telephone systems

Education

High school diploma or GED

Equivalent combination of education and experience

Job description

Wake Forest University seeks a dispatcher for the Police Communications Center. The role involves operating the radio system, dispatching calls to officers, and coordinating with local and campus emergency services.

The position requires alert decision-making and strict adherence to university and state regulations. Qualified applicants will have a high school diploma or GED with related experience and strong interpersonal, organizational, and multitasking abilities.