Emergency Police Communications Dispatcher

Wake Forest University; Winston-Salem (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Wake Forest University is seeking a Police Communications Dispatcher to operate the department's radio and phone systems, dispatch officers, and monitor alarms and access systems.

The role requires a high school diploma or GED with three years related experience, strong communication skills, and proficiency in Microsoft Office and security software. Shifts include days, nights, weekends and holidays.

Qualifications

• High school diploma or GED with three years related experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Ability to handle sensitive information in a confidential manner.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
• Must qualify under state law to participate in and become certified in the NC DCI computer network and related courses.
• Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training.
• Ability to utilize hazardous material resources provided by the department.

Responsibilities

• Operate the department's radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.
• Respond to emergency situations coordinating with external departments and on-campus teams.
• Notify the Supervisor of Police Communications of all service difficulties and major emergencies.
• Utilize DCI computer terminal hardware within security regulations.
• Monitor SFI card access system and manage cards and access issues.
• Monitor university fire and burglar alarm systems and take appropriate actions.
• Monitor student location records system and update information.
• Issue bicycle registrations and maintain associated paperwork.
• Monitor video cameras and manage tape changes as needed.
• Accurately record all events and activities during each shift using forms and CAD.

Skills

Interpersonal skills

Communication

Time management

Multi-line telephones

Radio equipment

Confidential handling

Microsoft Office

Decision making

Organizational skills

Security software

Education

High school diploma or GED

Tools

DCI computer terminal

SFI card access system

Video surveillance systems

Job description

Wake Forest University is seeking a Police Communications Dispatcher to operate the department's radio and phone systems, dispatch officers, and monitor alarms and access systems.

The role requires a high school diploma or GED with three years related experience, strong communication skills, and proficiency in Microsoft Office and security software. Shifts include days, nights, weekends and holidays.