Communications Officer, University Police

Wake Forest University; Winston-Salem (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Wake Forest University is seeking a Police Communications Dispatcher to operate the department's radio and phone systems, dispatch officers, and monitor alarms and access systems.

The role requires a high school diploma or GED with three years related experience, strong communication skills, and proficiency in Microsoft Office and security software. Shifts include days, nights, weekends and holidays.

Qualifications

• High school diploma or GED with three years related experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Ability to handle sensitive information in a confidential manner.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
• Must qualify under state law to participate in and become certified in the NC DCI computer network and related courses.
• Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training.
• Ability to utilize hazardous material resources provided by the department.

Responsibilities

• Operate the department's radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.
• Respond to emergency situations coordinating with external departments and on-campus teams.
• Notify the Supervisor of Police Communications of all service difficulties and major emergencies.
• Utilize DCI computer terminal hardware within security regulations.
• Monitor SFI card access system and manage cards and access issues.
• Monitor university fire and burglar alarm systems and take appropriate actions.
• Monitor student location records system and update information.
• Issue bicycle registrations and maintain associated paperwork.
• Monitor video cameras and manage tape changes as needed.
• Accurately record all events and activities during each shift using forms and CAD.

Skills

Interpersonal skills

Communication

Time management

Multi-line telephones

Radio equipment

Confidential handling

Microsoft Office

Decision making

Organizational skills

Security software

Education

High school diploma or GED

Tools

DCI computer terminal

SFI card access system

Video surveillance systems

Job description

Job Description Summary

Operates the WFU Police department communication systems. Works rotating shifts; days, nights, weekends and holidays and is subject to hours beyond or outside normal scheduled shift. Subject to short notice or emergency call-in.

*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Job Description

Essential Functions

• Operates the department's radio communications system and dispatches all calls for assistance to officers in a proper and professional manner.
• Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams and other departments and agencies.
• Notifies the Supervisor of Police Communications of all service difficulties, complaints, console or equipment problems and major emergencies as soon as possible.
• Utilizes DCI computer terminal hardware and data within security regulations prescribed by North Carolina State Law.
• Monitors SFI card access system, dispatching appropriate personnel when necessary. Maintains necessary liaisons to keep system functional and reports all defects/problems. Issues temporary access cards to appropriate individuals and cancels cards when reported stolen or lost.
• Monitors University fire and burglar alarm systems and takes appropriate actions when necessary.
• Monitors student location records system, keeping all information up-to-date.
• Issues bicycle registrations; maintains and files necessary forms/paperwork.
• Monitors video cameras and changes tapes as necessary.
• Accurately records all events and activities during each shift utilizing appropriate forms and computer-aided dispatch in accordance with Federal/State laws, University Policies and Departmental rules and regulations.

Required Education, Knowledge, Skills, Abilities

• High school diploma or G.E.D with three years related experience, or an equivalent combination of education and experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.
• Ability to handle sensitive information in a confidential manner.
• Proficiency in Microsoft Office, the internet, and other relevant software.
• Ability to think quickly, make sound logical decisions, and perform multiple tasks simultaneously.
• Ability to organize workflow and coordinate activities.
• Must qualify under state law to participate in and become certified in the North Carolina State DCI computer network and any other courses required by the department.
• Ability to successfully complete First Aid, CPR and Blood-borne Pathogen Training.
• Ability to utilize hazardous material resources provided by the department.
• Ability to meet the requirements of the University's automobile insurance.
• Physical Requirements: light work; standing, walking, talking, hearing, and close visual acuity. Subject to inside environmental conditions. Not substantially exposed to adverse environmental conditions; exposure to infectious diseases; required to function around prisoners or mental patients. Must be able to sit at a desk/console for long periods of time. Must be able to work alone in the communications Center for long periods of time. Must be drug free and pass random drug tests as scheduled. Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Preferred Education, Knowledge, Skills, Abilities

• Three years related experience in police/emergency communications.

Additional Job Description

Time Type Requirement

Full time

Note to Applicant

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [e-mail] or [phone].