Emergency Medical Dispatcher – Life-Saving Call Center

County Emergency Communications; Austin (MN); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Austin, MN seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect details, and determine priorities using approved dispatch protocols.

Role involves communicating with responders, providing instructions, and maintaining patient information with strict privacy and quality standards. Training and certification requirements vary by agency.

Qualifications

• High school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher certification may be requested before appointment.
• CPR certification and/or additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to determine urgency.
• Coordinate ambulance resources or dispatch per protocol.
• Provide protocol-based instructions within current qualifications.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Austin, MN seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, collect details, and determine priorities using approved dispatch protocols.

Role involves communicating with responders, providing instructions, and maintaining patient information with strict privacy and quality standards. Training and certification requirements vary by agency.