Emergency Dispatch Specialist

Ridgeview Medical Center; Waconia (MN); On-site; USD 37,000 - 52,000; Full time

Job summary

Ridgeview Medical Center seeks an Emergency Communications Dispatcher to coordinate information and resources between emergency and public safety units. You will gather details, dispatch responders, and ensure timely communication across multiple phone lines.

Responsibilities include providing medical guidance to callers, monitoring devices, and maintaining equipment status. A high school diploma and strong communication skills are required, with attention to accuracy and customer service in a

Qualifications

• High school diploma or equivalent required.
• Strong communication, multitasking, and map-reading abilities.
• Ability to type accurately and work under high stress.

Responsibilities

• Gathers information and dispatches appropriate resources to emergency/non-emergency requests.
• Provides effective geographic coverage through strategic vehicle deployment and mutual aid.
• Maintains status of vehicle/equipment and reporting mechanisms.
• Demonstrates knowledge of phone lines and disseminates information promptly.
• Provides medical instruction to callers when needed.
• Works knowledgeably with monitoring devices and takes appropriate action.
• Provides clerical support for department billing procedures.
• Delivers professional and courteous customer service to internal and external customers.
• Performs other duties as assigned.

Skills

Strong communication

Multi-tasking

High stress tolerance

English proficiency

Typing accuracy

Map reading skills

Critical thinking

Decision making

Education

High school diploma or equivalent

Job description

Ridgeview Medical Center seeks an Emergency Communications Dispatcher to coordinate information and resources between emergency and public safety units. You will gather details, dispatch responders, and ensure timely communication across multiple phone lines.

Responsibilities include providing medical guidance to callers, monitoring devices, and maintaining equipment status. A high school diploma and strong communication skills are required, with attention to accuracy and customer service in a