Emergency Dispatch Specialist

Rural Metro Fire Department

Tampa (FL)

On-site

USD 20,000 - 29,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Rural Metro Fire Department in Tampa, FL is seeking a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. This full-time position assigns and routes requests and requires clear communication to ensure quality support.

Responsibilities include monitoring calls and emails, scheduling and routing transportation, documenting communications, and relaying trip data.

Qualifications

High school diploma or GED required.
Some work experience in dispatch or routing calls in customer service preferred.

Responsibilities

Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
Use appropriate methods to schedule, assign, review and route transportation requests.
Clearly document communications following protocols and processes, and properly identify and elevate issues as necessary.
Effectively communicate trip data including confirmations, routing time, issues and performance.
Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
Successful Dispatchers will demonstrate organization, multitasking and time management skills.