EMS Dispatch Coordinator with Sign-On Bonus

Rural Metro Fire Department; North Highlands (LA); On-site; USD 25,000 - 39,000; Full time

Job summary

Rural Metro Fire Department is seeking a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. The role involves assigning and routing transportation requests and delivering clear communication to ensure quality support and care for customers.

The position requires high school diploma or equivalent, EMS/public safety dispatcher experience or relevant medical training, strong English reading/writing, and proficient typing.

Qualifications

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or at least 1 year EMS/public safety dispatcher experience.
• Skilled in reading and writing English.
• Ability to communicate clearly on radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment and complete paperwork.
• Good typing skills with speed and accuracy.
• Ability to understand basic computer applications.

Responsibilities

• Understand and implement Emergency Medical Dispatch concepts as published in Principles of Emergency Medical Dispatch and AMR customization.
• Allocate EMS resources properly using approved protocols.
• Maintain completeness and accuracy of paperwork prior to shift end.
• Enter shift data accurately and assist with State Run Reports as assigned.
• Generate applicable reports and verify accuracy.
• Locate incident scenes and determine safest routes using locator aids.
• Relay instructions from supervisors and emergency information.
• Maintain knowledge of company policies, procedures, and memoranda.
• Follow established parameters for receiving service requests.
• Know and use equipment including computer, printers, 911 equipment, recording devices, and phones.

Skills

EMS/public safety dispatcher

Typing speed/accuracy

Clear radio/telephone communication

Data entry/reporting

Education

High school diploma or equivalent

Tools

Computer and 911 equipment

Job description

Rural Metro Fire Department is seeking a Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. The role involves assigning and routing transportation requests and delivering clear communication to ensure quality support and care for customers.

The position requires high school diploma or equivalent, EMS/public safety dispatcher experience or relevant medical training, strong English reading/writing, and proficient typing.