EMS Dispatch Specialist - Night Shift (6pm-6am)

Rural Metro Fire Department; Stone Mountain (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Rural Metro Fire Department in Dekalb County, Georgia is hiring a full-time Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route transportation requests and communicate clearly to ensure quality support to providers and members.

Responsibilities include monitoring calls and emails, scheduling, documenting communications, and coordinating with public safety personnel. Must have a high school diploma and EMD certification.

Qualifications

• High school diploma or GED required.
• Experience in dispatch or routing calls in customer service preferred.
• EMD Certification required.

Responsibilities

• Dispatchers monitor and respond to calls and emails using the management system to deliver support.
• Schedule, assign, review and route transportation requests.
• Document communications clearly and escalate issues as needed.
• Communicate trip data including confirmations and routing time.
• Collaborate with allied health and public safety personnel.

Skills

Clear communication

Multitasking

Calm under pressure

Education

High school diploma or GED

EMD Certification

Tools

Call handling system

Job description

Rural Metro Fire Department in Dekalb County, Georgia is hiring a full-time Dispatcher to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route transportation requests and communicate clearly to ensure quality support to providers and members.

Responsibilities include monitoring calls and emails, scheduling, documenting communications, and coordinating with public safety personnel. Must have a high school diploma and EMD certification.