Emergency Dispatch Specialist

City-of-Reading; Reading (Berks County); On-site; USD 36,000 - 54,000; Full time

Job summary

The City of Reading, Reading, PA, seeks a Telecommunicator I to answer emergency and non-emergency calls and monitor multiple systems. The role requires calm, decisive action and coordination with police divisions to ensure timely information flow.

Responsibilities include operating radio consoles, applying department policies, maintaining confidentiality, and working overtime as needed. A high school diploma and background check are required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Successfully pass a thorough background investigation, drug screening and maintain a clear criminal background.
• No FELONY or MISDEMEANOR.
• Ability to type 35 wpm with accuracy.
• Pass the pre-hire CritiCall assessment test.

Responsibilities

• Answer emergency and non-emergency calls and monitor police systems.
• Operate radio consoles and related software.
• Apply policies, procedures and guidelines for emergencies and non-emergencies.
• Exercise sound judgment and stay calm under stressful situations.

Skills

Typing 35 wpm

Calm under pressure

Decision making

Education

High school diploma or equivalent

Tools

CJIS access

Job description

The City of Reading, Reading, PA, seeks a Telecommunicator I to answer emergency and non-emergency calls and monitor multiple systems. The role requires calm, decisive action and coordination with police divisions to ensure timely information flow.

Responsibilities include operating radio consoles, applying department policies, maintaining confidentiality, and working overtime as needed. A high school diploma and background check are required.