Dispatcher & Phone Operator (Evening, Night, & Weekends)

Infina Health; Reading (Berks County); On-site; USD 35,000 - 50,000; Full time

Job summary

A regional health services provider in Reading, PA, is seeking a reliable Dispatcher for on-site work to manage communications between various parties. Responsibilities include receiving and dispatching calls, prioritizing urgent requests, and using technology to coordinate services efficiently. The ideal candidate must have previous dispatch experience, be proficient in English and Spanish, and possess strong multitasking and organizational skills. This position welcomes candidates with flexible schedules to work various shifts.

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.

Responsibilities

• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information or providing solutions.
• Receive and dispatch orders for products or deliveries.
• Prioritize calls according to urgency and importance.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations.
• Monitor the route and status of field units to coordinate and prioritize their schedule.
• Provide field units with information about orders, traffic, obstacles and requirements.
• Enter data in computer system and maintain logs and records of calls, activities and other information.

Skills

Dispatcher experience

Data entry skills

Emergency procedures knowledge

Proficient in English

Proficient in Spanish

Organizational skills

Multitasking abilities

Communication skills

Job description

Location: Reading, PA

Remote Status: On-Site

Job Id:127

# of Openings:1

Reading Metro Transportation is looking to hire dispatchers for all shifts to manage all the growth!

We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.

We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

• Proven experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English and Spanish (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills