Emergency Communications Dispatcher

Commonwealth of Pennsylvania; Indiana (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

Commonwealth of Pennsylvania seeks a Police Communications Operator to support essential public safety communications. You will manage emergency and non-emergency calls, relay information to Troopers, and maintain accurate incident records.

The role also involves assisting the public and helping train new operators in procedures and practices. This full-time position requires rotating shifts, including weekends and holidays, with no telework option.

Qualifications

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems.
• Two years of experience using computer systems for entering, updating, and retrieving information.
• Completion of 60 college credits.
• Equivalent combination of experience and training.

Responsibilities

• Emergency Call Handling: Receive and prioritize emergency and non-emergency calls.
• Incident Dispatching: Relay incident information to Troopers and request outside assistance as needed.
• Record Management: Maintain and update electronic incident records and search data systems.
• Public Assistance: Respond to administrative questions and assist station visitors with information or direction.
• Training Support: Participate in communications training and help train new operators.

Skills

Two-way radio

Multi-line telephone

CAD systems

Public safety communications

Education

60 college credits

Tools

CAD systems

Electronic incident records systems

Job description

Commonwealth of Pennsylvania seeks a Police Communications Operator to support essential public safety communications. You will manage emergency and non-emergency calls, relay information to Troopers, and maintain accurate incident records.

The role also involves assisting the public and helping train new operators in procedures and practices. This full-time position requires rotating shifts, including weekends and holidays, with no telework option.