Bilingual Dispatcher & Communications Operator (2nd Shift)

Infina Health; Reading (Berks County); On-site; USD 36,000 - 48,000; Full time

Job summary

Reading Metro Transportation is seeking a Dispatcher & Phone Operator (2nd Shift) to manage emergency and non-emergency communications from Reading, PA. The ideal candidate will multi-task, stay calm in critical moments, and coordinate field units using radio, phone, or computer systems.

Responsibilities include receiving calls, dispatching orders, and maintaining logs while ensuring timely information transmission to crews and clients.

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing with experience in data entry.
• Knowledge of procedures and guideline for emergency situations.
• Proficient in English and Spanish (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

Dispatcher experience

Data entry

Emergency procedures

Bilingual English/Spanish

Communication skills

Multitasking

Job description

Reading Metro Transportation is seeking a Dispatcher & Phone Operator (2nd Shift) to manage emergency and non-emergency communications from Reading, PA. The ideal candidate will multi-task, stay calm in critical moments, and coordinate field units using radio, phone, or computer systems.

Responsibilities include receiving calls, dispatching orders, and maintaining logs while ensuring timely information transmission to crews and clients.