Emergency Dispatch Scheduler - Hybrid (24/7)

Spire Inc; Birmingham, Northern (AL, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Spire is seeking a Workplan Scheduler I to join our Birmingham, AL team. The role focuses on dispatching emergency, non-emergency and appointment-based orders to operations personnel efficiently and accurately.

You will work in a hybrid in-office/remote setup, supporting a 24/7 operation with shifts and overtime as needed. Prior dispatch experience and familiarity with Oracle CC&B or Maximo are highly valued.

Qualifications

• High school diploma or GED required.
• Previous dispatching experience preferred.
• Experience with Oracle CC&B or other customer information systems preferred.

Responsibilities

• Receive and respond to emergency and non-emergency calls, ensuring prompt dispatch.
• Handle appointment-based work from call initiation to dispatch as needed.
• Provide gas safety policy instructions on emergency calls.
• Monitor and operate a virtual phone application.
• Gather pertinent information to ensure accurate dispatching of emergency services.
• Relay information to emergency services by phone and via field instructions.
• Coordinate with operations to notify departments as needed.
• Develop professional working relationships across teams and supervisors.
• Work under tight deadlines and adapt to a fast-paced environment.

Skills

Dispatching experience

Communication skills

Under pressure

Time management

Education

High school diploma/GED

Tools

Click

Oracle CC&B (Customer Care & Billing)

Maximo

Job description

Spire is seeking a Workplan Scheduler I to join our Birmingham, AL team. The role focuses on dispatching emergency, non-emergency and appointment-based orders to operations personnel efficiently and accurately.

You will work in a hybrid in-office/remote setup, supporting a 24/7 operation with shifts and overtime as needed. Prior dispatch experience and familiarity with Oracle CC&B or Maximo are highly valued.