Dispatch Support / Scheduler Assistant

HireNow Staffing Inc; Union (NJ); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid work location

40 hours/week

Full-Time Contract

Benefits included

Job summary

HireNow Staffing in Union, New Jersey seeks a Dispatch Support / Scheduler Assistant for a hybrid contract. The role requires handling emergency calls, coordinating appointments, and ensuring regulatory compliance while delivering exceptional service in high-pressure situations.

You will place outbound calls, manage schedules, maintain records, and collaborate with operations and customer service teams. Availability Monday–Friday 7:00 AM–4:00 PM EST, onsite 1–3 days weekly.

Qualifications

• Demonstrated experience handling emergency calls (required)
• Experience placing outbound customer calls and coordinating appointments
• Exceptional verbal communication and customer service skills
• Ability to remain calm, composed, and professional under stressful conditions
• Strong critical thinking, decision-making, and problem-solving abilities
• Excellent organizational skills with strong attention to detail
• Ability to effectively manage emotionally distressed customers
• Comfortable working within a fast-paced dispatch or scheduling environment
• Ability to work onsite 1–3 days per week in Union, New Jersey
• Available to work Monday–Friday, 7:00 AM–4:00 PM EST
• U.S.-based applicants only
• Must be authorized to work in the United States

Responsibilities

• Place outbound calls to schedule appointments and communicate service information
• Respond to emergency customer calls with professionalism, confidence, and empathy
• Provide clear instructions while helping customers remain calm during urgent situations
• Evaluate emergency situations quickly and coordinate appropriate responses
• Support regulatory compliance through accurate scheduling and documentation
• Coordinate customer workloads and scheduling activities with internal departments
• Maintain accurate customer records and scheduling information
• Assist with administrative functions supporting dispatch and scheduling operations
• Communicate effectively with operations, field personnel, and customer service teams
• Ensure all scheduling activities follow established procedures and compliance standards

Skills

Emergency calls

Outbound calls

Customer service

Calm under pressure

Organizational skills

Regulatory compliance

Tools

Dispatch software

Job description

Dispatch Support / Scheduler Assistant

Company: HireNow Staffing (Direct Placement Partner)

HireNow is actively recruiting a seasoned, highly skilled Dispatch Support / Scheduler Assistant to join a valued client partner in Union, New Jersey. This hybrid contract opportunity is ideal for a calm, customer-focused professional who excels in high-pressure environments and has proven experience managing emergency calls. The selected candidate will support regulatory compliance, coordinate customer scheduling, and assist with workload management while delivering exceptional service during both routine and urgent situations.

This role requires excellent communication skills, emotional composure, and the ability to make sound decisions while assisting customers during emergency situations.

Key Responsibilities

• Place outbound calls to customers to schedule appointments and communicate important service information
• Respond to emergency customer calls with professionalism, confidence, and empathy
• Provide clear instructions while helping customers remain calm during urgent situations
• Evaluate emergency situations quickly and coordinate appropriate responses
• Support regulatory compliance through accurate scheduling and documentation
• Coordinate customer workloads and scheduling activities with internal departments
• Maintain accurate customer records and scheduling information
• Assist with administrative functions supporting dispatch and scheduling operations
• Communicate effectively with operations, field personnel, and customer service teams
• Ensure all scheduling activities follow established procedures and compliance standards

Required Qualifications

• Demonstrated experience handling emergency calls required and non-negotiable
• Experience placing outbound customer calls and coordinating appointments
• Exceptional verbal communication and customer service skills
• Ability to remain calm, composed, and professional under stressful conditions
• Strong critical thinking, decision-making, and problem-solving abilities
• Excellent organizational skills with strong attention to detail
• Ability to effectively manage emotionally distressed customers
• Comfortable working within a fast-paced dispatch or scheduling environment
• Ability to work onsite 1–3 days per week in Union, New Jersey
• Available to work Monday–Friday, 7:00 AM–4:00 PM EST
• U.S.-based applicants only
• Must be authorized to work in the United States

Preferred Qualifications

• Experience within utility, energy, natural gas, or regulated service industries
• Previous experience in 911 dispatch, emergency communications, crisis call centers, or first responder support environments
• Experience using dispatching, scheduling, or workforce management software
• Knowledge of regulatory compliance procedures
• Strong multitasking abilities while managing multiple priorities
• Experience coordinating field service technicians or operational teams
• Administrative support experience within customer operations

HireNow Package

• Compensation: $23.00 per hour
• Benefits: Comprehensive benefits package, professional development opportunities, and potential contract extension
• Employment Type: Full-Time Contract (6 Months)
• Schedule: Monday–Friday | 7:00 AM–4:00 PM EST | 40 Hours per Week
• Work Location: Hybrid – Union, New Jersey (1–3 Days Onsite Weekly)
• Expected Start: ASAP
• Headcount: 1