Emergency Dispatch & Scheduler Specialist (Hybrid)

HireNow Staffing Inc; Union (NJ); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Hybrid work location

40 hours/week

Full-Time Contract

Benefits included

Job summary

HireNow Staffing in Union, New Jersey seeks a Dispatch Support / Scheduler Assistant for a hybrid contract. The role requires handling emergency calls, coordinating appointments, and ensuring regulatory compliance while delivering exceptional service in high-pressure situations.

You will place outbound calls, manage schedules, maintain records, and collaborate with operations and customer service teams. Availability Monday–Friday 7:00 AM–4:00 PM EST, onsite 1–3 days weekly.

Qualifications

• Demonstrated experience handling emergency calls (required)
• Experience placing outbound customer calls and coordinating appointments
• Exceptional verbal communication and customer service skills
• Ability to remain calm, composed, and professional under stressful conditions
• Strong critical thinking, decision-making, and problem-solving abilities
• Excellent organizational skills with strong attention to detail
• Ability to effectively manage emotionally distressed customers
• Comfortable working within a fast-paced dispatch or scheduling environment
• Ability to work onsite 1–3 days per week in Union, New Jersey
• Available to work Monday–Friday, 7:00 AM–4:00 PM EST
• U.S.-based applicants only
• Must be authorized to work in the United States

Responsibilities

• Place outbound calls to schedule appointments and communicate service information
• Respond to emergency customer calls with professionalism, confidence, and empathy
• Provide clear instructions while helping customers remain calm during urgent situations
• Evaluate emergency situations quickly and coordinate appropriate responses
• Support regulatory compliance through accurate scheduling and documentation
• Coordinate customer workloads and scheduling activities with internal departments
• Maintain accurate customer records and scheduling information
• Assist with administrative functions supporting dispatch and scheduling operations
• Communicate effectively with operations, field personnel, and customer service teams
• Ensure all scheduling activities follow established procedures and compliance standards

Skills

Emergency calls

Outbound calls

Customer service

Calm under pressure

Organizational skills

Regulatory compliance

Tools

Dispatch software

Job description

HireNow Staffing in Union, New Jersey seeks a Dispatch Support / Scheduler Assistant for a hybrid contract. The role requires handling emergency calls, coordinating appointments, and ensuring regulatory compliance while delivering exceptional service in high-pressure situations.

You will place outbound calls, manage schedules, maintain records, and collaborate with operations and customer service teams. Availability Monday–Friday 7:00 AM–4:00 PM EST, onsite 1–3 days weekly.