Emergency Dispatch & Reception Specialist

iicrc-careers; Villa Rica (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is hiring a Dispatch/Receptionist to act as the crucial link between customers and the team. You will coordinate emergency services and provide outstanding customer support in a fast-paced setting.

Responsibilities include answering calls, logging FNOLs, communicating status updates, and assisting with administrative tasks to ensure a smooth dispatch process.

Qualifications

• Minimum high school diploma; further education in business or communications is a plus.
• Proven experience in dispatch or receptionist roles, preferably in restoration or service industries.
• Excellent verbal and written communication skills and strong organizational abilities.

Responsibilities

• Answer incoming calls and direct to appropriate team members.
• Enter FNOL and lead calls into the system with accuracy.
• Maintain communication with clients and schedule service updates.

Skills

Customer service

Verbal and written communication

Organizational skills

Multitasking

Microsoft Office

Dispatch software

Education

High school diploma

Tools

Dispatch software

Job description

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is hiring a Dispatch/Receptionist to act as the crucial link between customers and the team. You will coordinate emergency services and provide outstanding customer support in a fast-paced setting.

Responsibilities include answering calls, logging FNOLs, communicating status updates, and assisting with administrative tasks to ensure a smooth dispatch process.