Emergency Dispatch Pro: Calm, Precise Telecommunicator

Transylvania County; North Carolina; On-site; USD 40,000 - 56,000; Full time

Job summary

Transylvania County is seeking an experienced Telecommunicator II to serve as the first point of contact in emergencies. You will receive, classify and dispatch calls using CAD systems, maintain records, and support Emergency Services.

You'll monitor alarms, provide information to law enforcement, and ensure data security while participating in required trainings. The role requires a High School Diploma or equivalent and relevant certifications; successful candidates will work on-site within a

Qualifications

• Requires knowledge of CAD systems and two-way communications.
• Ability to enter data accurately and quickly.
• Capable of remaining calm and providing clear instructions under stress.

Responsibilities

• Receive, classify, process, and dispatch emergency and non-emergency calls using CAD.
• Maintain computerized records and logs; monitor alarms and radio communications.
• Provide information from DCI/NCIC as needed for law enforcement.
• Ensure center and data security and participate in mandatory training.

Skills

Two-way communications systems

CAD systems

Radio code system

Data entry

Calm under pressure

Public interaction

Geography knowledge of the County

Education

High School Diploma or equivalent

NC DCI Certification

TDD Certification

PowerPhone Basic

Fire, Medical and Law Telecommunicator Certifications

NC EMD Certification

FEMA IS-100/IS-200/IS-700/IS-800

Job description

Transylvania County is seeking an experienced Telecommunicator II to serve as the first point of contact in emergencies. You will receive, classify and dispatch calls using CAD systems, maintain records, and support Emergency Services.

You'll monitor alarms, provide information to law enforcement, and ensure data security while participating in required trainings. The role requires a High School Diploma or equivalent and relevant certifications; successful candidates will work on-site within a