911 Dispatcher — Emergency Communications Pro

Johnston County; Smithfield (NC); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Overtime

12 paid holidays

Potential earnings with experience

Sick & vacation accrual

Job summary

The Johnston County Communications Department is seeking a full-time 911 Telecommunicator (Dispatcher). The role involves answering 911 and administrative lines, dispatching law enforcement, fire, and EMS, and maintaining radio contact with field units.

Calibration for high-stress situations is essential. Preferred candidates have relevant certifications (DCI, EMD, EFD and/or EPD) and prior 911 dispatch experience.

Qualifications

• Must have strong multitasking skills and stay composed under stressful conditions.
• Ability to type accurately and communicate clearly over radio/phone.
• Good reading comprehension and following written and oral instructions.
• Experience or familiarity with emergency communications adds value.

Responsibilities

• Answer 911 emergency and administrative lines and dispatch law enforcement, fire and EMS by two-way radio.
• Maintain contact with units, monitor incidents, and provide essential information to responders.
• Operate the DCI terminal to access criminal history and NCIC data; generate reports as needed.
• Provide information to the public and assist with general inquiries while upholding policy and safety standards.

Skills

Multitasking

Working under pressure

Typing

Clear speech

Follow instructions

Communication

Education

High school diploma or equivalent

Tools

DCI terminal

Job description

The Johnston County Communications Department is seeking a full-time 911 Telecommunicator (Dispatcher). The role involves answering 911 and administrative lines, dispatching law enforcement, fire, and EMS, and maintaining radio contact with field units.

Calibration for high-stress situations is essential. Preferred candidates have relevant certifications (DCI, EMD, EFD and/or EPD) and prior 911 dispatch experience.