Emergency Dispatch Operator — Training Program

City of Billings; Billings (MT); On-site; USD 28,000 - 37,000; Full time

Job summary

The City of Billings is seeking an Emergency Services Operator who will, after training is completed, handle both emergency and non-emergency calls with professionalism and composure. You will use CAD systems to dispatch responders and provide essential information and pre-arrival instructions to callers.

This role requires strong interpersonal skills, the ability to pass a drug screen and background check, and a commitment to public safety.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal skills.
• Must pass pre-employment drug test and extensive background check.

Responsibilities

• Answer emergency and non-emergency calls using computerized equipment and gather information.
• Compose dispatch reports to generate law enforcement, fire, or medical response.
• Provide life safety or pre-arrival instructions (CPR, Heimlich, rescue breathing).
• Provide routine information to callers in non-emergency situations.
• Transfer callers to appropriate agencies when no public safety response is needed.
• Perform general clerical tasks and maintain logs of emergency services activities.
• Maintain recordings of telephone calls and logs; communicate with deaf citizens via teletype.
• May serve as a dispatcher on two-way radio during emergencies and training.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

The City of Billings is seeking an Emergency Services Operator who will, after training is completed, handle both emergency and non-emergency calls with professionalism and composure. You will use CAD systems to dispatch responders and provide essential information and pre-arrival instructions to callers.

This role requires strong interpersonal skills, the ability to pass a drug screen and background check, and a commitment to public safety.