Emergency Dispatch Operator II

City of Albuquerque; Albuquerque (NM); On-site; USD 35,252 - 41,686; Full time

Job summary

A municipal emergency service provider in Albuquerque seeks a Telecommunication Operator II to manage emergency calls and dispatch city forces. Responsibilities include evaluating critical information, maintaining sensitive data, and working in a high-pressure environment. Candidates must have a high school diploma, customer service experience, and a valid typing test score. This role involves irregular hours, necessitating adaptability and strong communication skills. Competitive hourly wage, with varying rates based on certification. Safety-sensitive position subject to testing.

Qualifications

• Two years of experience with customer service or radio communications.
• Valid typing test with a minimum score of 40 WPM.
• Ability to pass drug, hearing, criminal records, and background checks.

Responsibilities

• Receive and evaluate emergency information via telephone and radio.
• Dispatch city emergency forces in accordance with procedures.
• Monitor unit response and provide additional support as needed.

Skills

Customer service skills

Typing (minimum 40 WPM)

Ability to work under stress

Education

High school diploma or GED

Job description

A municipal emergency service provider in Albuquerque seeks a Telecommunication Operator II to manage emergency calls and dispatch city forces. Responsibilities include evaluating critical information, maintaining sensitive data, and working in a high-pressure environment. Candidates must have a high school diploma, customer service experience, and a valid typing test score. This role involves irregular hours, necessitating adaptability and strong communication skills. Competitive hourly wage, with varying rates based on certification. Safety-sensitive position subject to testing.