Emergency Communications Operator (Dispatcher Trainee)

Built for the Badge; Montgomery (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Built for the Badge in Montgomery, AL seeks a trainee-level dispatcher to learn receiving and processing calls for emergency and non-emergency assistance and to dispatch appropriate public safety personnel.

Under close supervision, you complete Phase I training on call-handling procedures and Phase II on Police or Fire radio, reporting to the Emergency Communications Supervisor.

Qualifications

• A high school diploma or GED.
• Qualifying education, training, and experience will be considered.

Responsibilities

• Receive and process calls for emergency and non-emergency assistance.
• Dispatch appropriate public safety personnel under supervision.
• Participate in two mandatory training phases for proficiency.

Skills

Call-taking

Radio operations

CAD systems

Education

High School Diploma or GED

Tools

CAD systems

Job description

The fundamental purpose of this trainee-level classification is to develop the knowledge and skills required to receive and process calls for emergency and non-emergency assistance and to dispatch appropriate public safety personnel. Employees in this class perform work under close supervision and receive extensive training in call-taking, radio operations, and the use of computer-aided dispatch (CAD) systems. The classification includes two mandatory training phases that all trainees must successfully complete. Phase I focuses on call processing and E911 call-handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Trainees report directly to the Emergency Communications Supervisor.

A high school diploma or GED.

NOTE:Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.