Emergency Services Operator (Training)

City of Billings; Billings (MT); On-site; USD 28,000 - 37,000; Full time

Job summary

The City of Billings is seeking an Emergency Services Operator who will, after training is completed, handle both emergency and non-emergency calls with professionalism and composure. You will use CAD systems to dispatch responders and provide essential information and pre-arrival instructions to callers.

This role requires strong interpersonal skills, the ability to pass a drug screen and background check, and a commitment to public safety.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal skills.
• Must pass pre-employment drug test and extensive background check.

Responsibilities

• Answer emergency and non-emergency calls using computerized equipment and gather information.
• Compose dispatch reports to generate law enforcement, fire, or medical response.
• Provide life safety or pre-arrival instructions (CPR, Heimlich, rescue breathing).
• Provide routine information to callers in non-emergency situations.
• Transfer callers to appropriate agencies when no public safety response is needed.
• Perform general clerical tasks and maintain logs of emergency services activities.
• Maintain recordings of telephone calls and logs; communicate with deaf citizens via teletype.
• May serve as a dispatcher on two-way radio during emergencies and training.
• Perform other duties as assigned.

Education

High school diploma or equivalent

Job description

The City of Billings is seeking an Emergency Services Operator who will, after training is completed:

• receive emergency and non-emergency telephone calls from the public;
• question callers to determine information pertinent to responder and public safety;
• compose official dispatch reports to generate informed law enforcement, fire, or medical response;
• provide life safety or medical pre-arrival instruction to callers in emergency situations;
• operate computer systems, dispatch, and telephone systems;
• furnish general information to non-emergency callers.

Salary Range: $23.6363 per hour. Salary reflects Step 4 of a 7-step pay scale. The salary will be dependent on the applicant's education, experience, and training.

Essential Duties And Responsibilities

• Answer multiple in-coming emergency and non-emergency telephone calls utilizing computerized telephone equipment, question callers and gather information pertinent to the specific problem or emergency.
• Compose official dispatch reports using a computer aided dispatch system to generate law enforcement, fire and/or medical response.
• Provide life safety information or Emergency Medical Dispatch pre-arrival instructions such as CPR, Heimlich, and rescue breathing to callers.
• Provide routine information to callers in non-emergency situations.
• Transfer callers not requiring public safety responses to appropriate government agencies.
• Perform a variety of record keeping, filing, indexing and other general clerical work.
• Maintain a variety of logs relating to emergency services activities.
• Maintain records or recordings of telephone calls.
• Communicate with deaf citizens via teletype.
• May serve as a dispatcher on a two-way radio in times of emergency and in training to become an Emergency Services Dispatcher.
• Perform other duties as assigned.

Required Qualifications & Skills

• High school diploma or equivalent.
• Strong interpersonal skills.
• Must be able to pass a pre-employment drug test and an extensive criminal history background check.

Preferred Qualifications & Skills

• One or more years of combined education and experience in customer service, or a related field.
• Experience with city government and knowledge of department and function operations.

Equal Opportunity Employer.