Emergency Communications Dispatcher

City of Montgomery, AL; Montgomery (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

City of Montgomery, AL seeks an Emergency Communications Dispatcher to answer emergency and administrative calls and provide pre-arrival and post-dispatch instructions. You will coordinate dispatch of fire and police responders using CAD and a land mobile radio network.

Candidates must have a high school diploma or GED and relevant dispatch experience or CAD operator experience, be at least 18, type 32 wpm, and pass a background check and drug tests.

Qualifications

• High school diploma or GED required.
• Two years of medical, fire, or police dispatch experience, or one year as a communications operator with a public safety organization using CAD.
• Must type at least 32 words per minute and pass a background check and drug test.
• Must be at least 18 years old.

Responsibilities

• Answer emergency and administrative calls and provide appropriate instructions.
• Dispatch fire and police responders using CAD and radio systems.
• Learn to dispatch radio systems for public safety operations.

Skills

Typing 32 wpm

Public safety dispatch

Strong communication

Education

High school diploma or GED

Tools

CAD system

Land mobile radio network

Job description

The fundamental reason this position exists is to perform the technical work needed to process calls for emergency and non-emergency assistance, and to dispatch fire and police responders to those requests for services. The work responsibilities of this position include answering emergency and administrative calls, providing pre-arrival and post-dispatch instructions as warranted, and dispatching the most appropriate emergency response personnel using a computer-aided dispatch (CAD) system and a land mobile radio network. Employees in this position will learn to dispatch radio systems for fire and police. Emergency Communications Dispatchers are direct reports to the Emergency Communications Supervisor.

A high school diploma or GED, and two (2) years of medical, fire, or police dispatch experience, or one (1) year of experience working as a communications operator with a public safety organization using a computer-aided dispatch system (CAD) is a must.

NOTE: Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Applicants must be at least 18 years of age, be able to type at least 32 wpm, and sign a willingness statement. As a condition of continued employment, you must pass a criminal background check (to include criminal and driving history reviews) and a drug test. You must be willing to respond to the Emergency Communications Center to meet community service expectations during emergencies, disasters, and other significant events, adhering to directives from organizational leadership.

The City of Montgomery's Emergency Communications Center operates around the clock, every day of the year. Successful candidates must be available for shifts outside typical business hours, including weekends and most holidays. However, employees are compensated accordingly for their flexibility and dedication.