Emergency Dispatch & Intake Coordinator

Workstream

Norwalk (CT)

On-site

USD 26,000 - 29,000

Full time

8 days ago

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Benefits offered by this job

401(k) with company match

Health insurance

PTO/Sick, Vacation Paid Time Off

Holidays

Professional development assistance

Job summary

SERVPRO of Stamford is seeking a Dispatch Coordinator / Intake Emergency Services Coordinator to be the first point of contact for inquiries and emergencies in Norwalk, CT. You will gather loss details, create job leads, and coordinate scheduling with Project Managers and field crews.

The role emphasizes excellent customer service, organization, and teamwork in a 24/7 emergency setting with on-site work requirements.

Qualifications

Experience in receptionist, dispatcher, or call center roles.
Excellent organizational, customer service, written and verbal communication skills.
Ability to work in a fast-paced, high-call-volume office.

Responsibilities

Answer all incoming calls professionally and empathetically.
Serve as the first point of contact for homeowners, commercial clients, insurers, agents, and referral partners.
Collect complete intake information including customer, property, insurance, and loss details.
Create new job leads in WorkCenter and enter leads into DASH CRM.
Coordinate scheduling of Project Managers and field crews.
Communicate response expectations and appointment times to customers.
Warm transfer calls to appropriate personnel.
Maintain accurate electronic records and update information as received.
Provide daily intake summaries to Operations leadership.
Assist with general office administrative, HR, and operational support as assigned.
Support increased call volume during storm events and emergencies.