Office Manager - Restoration & Project Coordination Lead

Workstream; Norwalk (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

PTO/Sick, Vacation Paid Time Off

Holidays

Professional development assistance

Job summary

SERVPRO of Stamford is seeking an organized Office Manager in Norwalk, CT, to lead the JFC team, oversee daily office operations, and ensure exceptional customer service. The role emphasizes training, scheduling, and process improvement within the restoration sector.

Responsibilities include coordinating project managers and crews, managing files, and preparing reports with a focus on accuracy and compliance. Experience with Xactimate/Xactanalysis is preferred for estimating and invoicing tasks.

Qualifications

• Must have 4+ years of management/supervisory experience.
• Must have 4+ years of customer service/office experience.
• Experience in restoration or construction industry.
• Proficiency with Microsoft Office and restoration software.
• Experience with Xactimate & Xactanalysis for estimating and invoicing.

Responsibilities

• Oversee day-to-day office operations and supervise office coordinators.
• Coordinate and audit job files, scheduling, and reporting.
• Support project managers and production crews to maintain timelines.
• Assist onboarding and performance evaluations for new coordinators.
• Ensure compliance with regulations and best practices in restoration.

Skills

Office management

Xactimate

Xactanalysis

Communication

Microsoft Office

Project coordination

Team leadership

Customer service

Education

High school diploma/GED

Associate or bachelor preferred

Tools

WorkCenter

Dash

Drybooks

Dry Logs

DocuSketch

Xactimate

Xactanalysis

Cotality

Job description

SERVPRO of Stamford is seeking an organized Office Manager in Norwalk, CT, to lead the JFC team, oversee daily office operations, and ensure exceptional customer service. The role emphasizes training, scheduling, and process improvement within the restoration sector.

Responsibilities include coordinating project managers and crews, managing files, and preparing reports with a focus on accuracy and compliance. Experience with Xactimate/Xactanalysis is preferred for estimating and invoicing tasks.